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Refund Policy


At Penguinos we strive to offer quality in every bite, but for whatever reason if you are unsatisfied with your purchase we will offer a full refund or credit to be used with Penguinos in the future.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To complete your return, we require a receipt or proof of purchase.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

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